Returns + Exchanges

Returns or exchanges are accepted on items within 21 days from the date of purchase. Items received outside this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. We strongly suggest all items are tried on as soon as they are received.

We are only able to exchange items for a different size. Due to the minimal selection of our merchandise, we regret we cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, we recommend returning your purchase for a refund and placing another order. We offer free shipping and free returns on every order. If you are desiring to return an item please email us at sales@vanessalynne.com and we will send you a printable return label via email. All returns must be returned within our 21 day window. 

Once the items have been received they will go through a quality review process and once cleared, you will either receive your new item (for exchanges) or refund on the cost at purchase price, directly to the credit card or PayPal account used for purchase. Please allow 7-10 business days for returns to be processed. You will receive email notification of the status of your return.

Late or missing refunds

If you haven’t received a refund yet,  please contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@vanessalynne.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items (non promotional) are final sale and cannot be refunded.